Frequently Asked Questions

All our scooters are class 3 recreational scooters. They can be driven both on roads and pavements and you do not need a driving licence, insurance or road tax. Ecobility Scooters scooters are both road and footpath legal. But insurance is highly recommend for your own protection.

There is no need to be concerned. Our delivery engineer will demonstrate how to use the scooter when it arrives, it is really easy.

Yes you can use your scooter in the rain. If it is snowing or icy, stay at home! Remember that ice, snow and slippery surfaces such as manhole covers, wet grass and drains could affect braking and steering. Use caution at all times. We do advise you to attempt to avoid heavy downpours as this can put the scooter at risk of water damage; if you do get caught in the rain we would highly recommend you dry the scooter thoroughly when arriving home.

All our scooters are covered by a comprehensive warranty. You just need to call us in case you have any problem and we will take care of it.

Your warranty is automatically valid from the day you receive your scooter.

Yes, we sell spare parts. We manufacture our own scooters; therefore, we will never be short of parts.
We also offer a great discount to existing Ecobility Scooters customers.

We do recommend that you charge your scooter on a regular basis for a minimum of 4-6 hours. If you are a frequent user we recommend charging the product after every use for 4-6 hours minimum (for example, everyday use). If you use the product irregularly we would recommend that you charge the product at least once a week for 8 hours.

This depends on how often you use your scooter, but you could be looking at around 18 months to three years. When your battery is fading, you’ll notice its capacity will reduce and you won’t be able to travel the distances you once did on a single charge. For this reason, it’s a good idea to book an annual service and consider replacing your batteries then.

We accept Credit / Debit, PayPal, BACS, Cash on Delivery.